Join the Club! Get Your First Pair of Earrings for only $5!
Frequently Asked Questions
Here, we answer all your questions about how our subscription works, billing, shipping, and more.
-
Q: How does the Cool Earrings Club subscription work?
A: When you sign up, you’ll receive a new, quirky pair of earrings every month, each carefully curated to add flair to your style. Your first pair will ship shortly after you place your order (unless it’s placed after the 25th of the month). In that case, your first shipment will be included with the upcoming month’s shipment. After that, you’ll receive a new pair each month, billed on the first and shipped in the first week. -
Q: When will I receive my first pair of earrings?
A: If you sign up before the 25th of the month, we’ll ship your first pair right away. If you sign up after the 25th, your first shipment will be included with our monthly batch in the first week of the following month. -
Q: When am I billed for my subscription?
A: After your initial order, you’ll be billed on the first of every month. This monthly charge ensures your subscription stays active, so you can keep receiving unique earrings each month! -
Q: When are the monthly earrings shipped?
A: All monthly subscription earrings are shipped out in the first week of each month. You’ll receive tracking information as soon as your package is on its way! -
Q: Can I skip a month or pause my subscription?
A: Absolutely! If you’d like to skip a month or put your subscription on hold, just log into your account and select the “Pause Subscription” option. You can also reach out to our support team if you need assistance.
-
Q: Can I add extra pairs of earrings to my monthly box?
A: Yes! As a subscriber, you can add extra pairs to your monthly shipment at a discounted rate. Just log into your account before the billing date to select your additional earrings. -
Q: What if my earrings arrive damaged?
A: Oh no! If your earrings arrive damaged, please contact us at support@coolearringsclub.com within 7 days of receiving your order. We’ll happily replace any damaged items at no cost to you. -
Q: Do you ship internationally?
A: Right now, we’re only shipping within [your country]. However, we’re working on expanding our shipping options, so stay tuned! -
Q: How do I cancel my subscription?
A: We’ll be sorry to see you go, but you can cancel your subscription anytime by logging into your account and selecting “Cancel Subscription.” If you need assistance, our support team is here to help. -
Q: What types of earrings will I receive?
A: Our earring styles are always fun, funky, and unexpected—perfect for adding some personality to any outfit! Expect everything from cute and quirky designs (like cherries or raccoons) to unique statement pieces that will turn heads. -
Q: Can I choose the styles I receive?
A: We like to keep each month’s earrings a surprise! However, we ensure each piece is versatile, stylish, and made to match our brand’s fun and quirky vibe. If you have specific requests or need clip-on options, please reach out to us, and we’ll do our best to accommodate.